Frequently Asked Questions

All bookings can be conveniently made through our website at https://atrip.id Simply browse our tours, transportation, meals, and other activities, select your desired option, and follow the secure online booking process.

We accept secure online payments through credit cards, and debit cards on our payment gateway. We have required a deposit payment or even full payment for every booking made. Should you be on a trip with one of our team you can pass your deposit payment to the team. Or you can transfer the payment to our bank account as below : BCA ( Bank Central Asia ) Account Number : 056 031 6658 Account Name : A AND T HOLIDAYS PT Once we receive the payment our team will arrange the service you have paid.

In most cases, you will receive a booking acknowledgment when you just making a booking however, the final confirmation is only sent after payment has been made. this email also functions as the booking voucher which will be sent within 5 minutes after the payment has been verified by our team. If you still haven't received it after that time, please check your junk mail and/or spam filters.

While we strive to accommodate last-minute bookings, we recommend booking tours, transportation, and activities at least 1 day in advance, especially during peak season, to ensure availability. To book spa and massage treatments and to buy and use the meal voucher you can book on the same day

If you experience any difficulties booking through our website, please contact our friendly customer service team at +62 812-2492-2268 or simply click below button or send us email to : touradmin@lombokandbeyond.com We're happy to assist you.

ATrip offers a wide range of tours and activities in Lombok, catering to various interests. Explore our website to discover options like: Hiking and trekking adventures (e.g., Mount Rinjani) Cultural immersion experiences (e.g., temple visits, traditional villages) Relaxing beach getaways (e.g., Gili Island hopping) Scuba diving and snorkeling excursions Culinary tours and cooking classes And much more!

While we offer a curated selection of tours, we understand that every traveler is unique. Yes, we can customize tours to fit your specific interests and preferences. Contact us to discuss your desired itinerary. Our contact details Phone Number : +62 812-2492-2268 email : touradmin@lombokandbeyond.com or just click below button

Most of our tours include convenient pick-up and drop-off services from your Lombok accommodation. We take into consideration our client's convenience and price competitiveness. Therefore, we have TWO Price Options for our tours which include: 1. Car, Driver, and Gasoline 2. Car, Driver, Guide ( English Speaking Guide) and Gasoline THE PRICES EXCLUDE: During your trip, you may visit some interesting places where you need to pay other fees on your expenses such as parking fees, donations, entrance fees, rental equipment ( bike, snorkeling equipment), cooking class fees, boat charter, local guide fees, meals, and other personal expenses that you may have to pay on the spot.

You can cancel your booking online on the LtripX website or app ( please sign up to be able to see your booking details). Any cancellation fees are determined by the property or service provider and it is listed in your cancellation policy when you make a booking. Or send us email of cancellation to : askar.dgkamis@gmail.com or send your text message to +6281803614636

If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees for a booking is determined by the property / service provider.

After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders.